Loan and Credit Card Business

Overview of Loan and Credit Card Business

In March 1960, ACOM's predecessor Maruito Co., Ltd. made entry into "Salary-Man Loan," a type of personal consumer finance business where loans are provided based on personal credit.

In loan business, we mainly provide unsecured loans in small amounts to individuals based on security of customers' “credits.”

ACOM obtained an issuing license of Mastercard® in July 1998 and achieved full-scale advancement into the credit card business. We offer unique added values such as issuing credit cards 30 minutes at least after applications.

Characteristics of loan and credit card business can be represented by following 4S's: 1. Speediness; 2. Simplicity; 3. Secrecy; and 4. Safety. ACOM has firmly established a business model securing these "4S's" as the leading company in consumer finance industry. In addition, ACOM has always been the front-runner as new service developer and garnered customers’ support.

A Customer-oriented sales structure which meets needs through diverse channels

Placing ultimate priority on meeting diverse customers' needs, in addition to the network of consumer finance outlets offered through over-the-counter services and automatic contract machines, ACOM provides not only our own ATMs, but also deposit and withdrawal channels in alliance with convenience stores and financial institutions, with the concept of easy-to-provide/ easy to repay financing. We also aim for number one customer satisfaction through developing multifaceted sales channels, including a call center, and internet services provided through the PC and smartphones.

A Customer-oriented sales structure which meets needs through 5 channels

Nationwide consumer financing outlets, which is aiming for "No.1" in the region

inside the outlets
Suburban road-side outlets(mainly unstaffed)
Suburban road-side outlets
(mainly unstaffed)

ACOM has roughly 1,000 consumer finance outlets, including both staffed and unstaffed outlets. We have secured these in convenient places located in front of stations, and have established road-side outlets which serve automobile users.

Staffed outlets, specialized in dealing with customers, provide community-based "Face to Face" services. They fulfill their function as financial professionals, providing not only loans, but also advice on financial instruments and household economics tailored to various life stages.

Automatic contract machines produced by ACOM

Automatic contract machine
Automatic contract machine
Operation screen
Operation screen

Automatic contract machines, which have acquired strong market support since their introduction in July 1993, are currently operating at roughly 1,000 locations nationwide. The Automatic contract machine system conducts an examination same to that done at the staffed outlets, through machine's monitor.

This system, controlled centrally at the "Service center", conducts an examination or services similar to those of the staffed outlets, through an IT-driven remote control.

an automatic contract system
an automatic contract system

Realizing Staffed Outlet Services on the Internet

PC Site
PC Site
Smart Phone Site
Smart Phone Site
The ACOM website provides the same services as staffed outlets. For instance, the service conducting the prior examination of a first-time customer on the internet and providing financing depending on their needs. The navigation has been enhanced, based on our concept of "You can quickly find the information you want, and can achieve your purpose in the shortest time", to provide information services in the IT era. This is also accessible from smartphones, and mobile phones.

The ATM Alliance Nationwide Expansion

ATM

In addition to an infrastructure built in-house, we are focusing on an alliance of ATMs/ CDs with city banks, regional banks, and convenience stores to increase convenience for customers. The ATM network is covered throughout Japan, and has been increasingly bringing customers closer to ACOM.

Credit Card Business

ACOM's Mastercard® has been developed as the most user-friendly credit card with comprehensive merits. It has realized immediate issuance - all the processes from application to issuance are completed in at least 30 minutes. Besides this, it provides added value which no other companies offer - e.g. the payment method/ amount can be chosen at the time of repayment depending on the customers' convenience.

ACOM's Mastercard®

Merits of ACOM's Mastercard®

Merits of ACOM's Mastercard®
  • Immediate issuance (except for some outlets)
  • Global card usable worldwide
  • Free enrollment/annual fee
  • Cashing is available 365 days/24 hours
  • "Non-installment" or "Revolving"can be selected at the time of repayment
  • Repayment can be done at ATM freely
  • Due date is up to 82 days

Providing a "voice with a smile" to Each and Every Customer

call center

ACOM has built a sales structure which centrally controls back-office tasks other than face-to-face services, such as responding to or giving guidance on the phone, at the "call center". Our customer services are strengthened through carefully-tuned responses. At our call center, which provides various tasks, including receiving applications and customer inquiries through the phone or internet, communicators respond appropriately to each and every customer's needs. Our high response skill, that puts emphasis on having a "smile", is also highly appreciated by outside specialized institutions.

Advanced Credit Examination Know-how, Supports Immediacy and Planned Use

ACOM has established and utilized advanced credit examination know-how, on the basis of a credit/ examination model - in which the data accumulated to date through customer transaction is analyzed. This credit examination know-how has been deployed through various channels, including outlet examination, "MUJINKUN", automatic contract machine, and internet application, has achieved swift financing, and has been supporting customers' planned use and repayment.

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