Activities We Place Emphasis on・Action on Social Issues
We promote CSR activities with emphases on "Striving for the Maximum Customer Satisfaction", "Contributing to Society and Environment" and "For Employees".
In addition, we have identified 6 social issues that we should prioritize in order to address the social issues identified in the (United Nations) SDGs and the Japanese government's SDGs Implementation Guiding Principles, etc., while taking into account the business environment and the importance of addressing social issues, and are working to resolve these issues.
Key Social Challenges Identified for Priority Attention
Consumer Awareness and Money Management Programs
- Main Activities
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- Financial Education at Universities
- Grater Leeway for Discretion when Considering Requests for Delayed Payment
- Protection of Card Users against Unauthorized Use of Cards
- Encouraging Vigilance against Loan Fraud
- Exchanging Information with Consumer Affairs Centers, etc.
- SDGs Items
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Diversity
- Main Activities
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- Supporting Next-generation Education Programs
- Promoting Women's Participation
- Career Building Support
- Providing Career Opportunities to Persons with Disabilities
- Continued Employment of those who Reach Mandatory Retirement Age
- Collecting Used Stamps, etc. to Assist Fundraising Efforts of Organizations Supporting People with Disabilities
- Inclusivity in Entertainment through the ACOM Miru Concert Monogatari Series of Music-and-silhouette-theater Shows, which are Accessible to All, Including People with Disabilities
- SDGs Items
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Better Employment Practices
Innovation
- Main Activities
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- Improved Usability of Digital Channels
- Harnessing the Potential of AI and Big Data to Analyze Data
- Robotic Process Automation
- SDGs Items
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Regional Vitalization
Promote Environment Conservation Activities
- Main Activities
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- More Energy-efficient ATMs and Electric Signage, etc.
- Paperless Operations
- Community Clean-ups
- Green Purchasing
- Forest Conservation
- SDGs Items
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