Activities We Place Emphasis on・Action on Social Issues

We promote CSR activities with emphases on "Striving for the Maximum Customer Satisfaction", "Contributing to Society and Environment" and "For Employees".
In addition, we have identified 6 social issues that we should prioritize in order to address the social issues identified in the (United Nations) SDGs and the Japanese government's SDGs Implementation Guiding Principles, etc., while taking into account the business environment and the importance of addressing social issues, and are working to resolve these issues.

Priority Issues ACOM Must Address

Consumer Awareness and Money Management Programs

Main Activities
  • Financial Education at Universities
  • Support for Repayment, Response to Unauthorized Use
  • Previous Notice to Prevent from Financial Fraud
  • Collect Information from Consumer Affairs Center etc.(Public Hearing)
SDGs Items
4 QUALITY EDUCATION 12 RESPONSIBLE CONSUMPTION AND PRODUCTION

Promote Innovation

Main Activities
  • Enhance the Quality of Customer-reception in Digital Channels
  • Data Analysis with AI / Big Data
  • Utilizing RPA (Mailing to Customers and Creating a Record of Mailings to Customers etc.)
SDGs Items
9 INDUSTRY,INNOVATION AND INFRASTRUCTURE

Promote Environment Conservation Activities

Main Activities
SDGs Items
12 RESPONSIBLE CONSUMPTION AND PRODUCTION 13 CLIMATE ACTION 15 LIFE ON LAND

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