Activities We Place Emphasis on・Action on Social Issues

We promote CSR activities with emphases on "Striving for the Maximum Customer Satisfaction", "Contributing to Society and Environment" and "For Employees".
In addition, we have identified 6 social issues that we should prioritize in order to address the social issues identified in the (United Nations) SDGs and the Japanese government's SDGs Implementation Guiding Principles, etc., while taking into account the business environment and the importance of addressing social issues, and are working to resolve these issues.

Key Social Challenges Identified for Priority Attention

Consumer Awareness and Money Management Programs

Main Activities
  • Financial Education at Universities
  • Grater Leeway for Discretion when Considering Requests for Delayed Payment
  • Protection of Card Users against Unauthorized Use of Cards
  • Encouraging Vigilance against Loan Fraud
  • Exchanging Information with Consumer Affairs Centers, etc.
SDGs Items
4 QUALITY EDUCATION 12 RESPONSIBLE CONSUMPTION AND PRODUCTION

Innovation

Main Activities
  • Improved Usability of Digital Channels
  • Harnessing the Potential of AI and Big Data to Analyze Data
  • Robotic Process Automation
SDGs Items
9 INDUSTRY,INNOVATION AND INFRASTRUCTURE

Promote Environment Conservation Activities

SDGs Items
12 RESPONSIBLE CONSUMPTION AND PRODUCTION 13 CLIMATE ACTION 15 LIFE ON LAND

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