Activities We Place Emphasis on・Action on Social Issues

Basic Policy on Sustainability

Based on our founding spirit of “Circle of Trust,” and through our corporate philosophy of “The Spirit of Human Dignity,” “Customers First,” and “Creative and Innovative Management," we aim to solve social issues and enhance corporate value, thereby contributing to the realization of a sustainable society.

Materiality

Based on our Corporate Philosophy, which is the most important universal values that should be cherished in our corporate activities, and the expectations of our stakeholders regarding our efforts to address social issues, we will select priority areas to be addressed and contribute to solving issues that only ACOM can solve and to the development of society.

  • Promote environment-friendly corporate activities
  • Promote diversity based on "The Spirit of Human Dignity"
  • Provide financial services that put the customer first
  • Pursue creative and innovative management utilizing digital technology
  • Strengthen governance

Activity we place emphasis on

We promote CSR activities with emphases on "Striving for the Maximum Customer Satisfaction", "Contributing to Society and Environment" and "For Employees".
In addition, we have identified 6 social issues that we should prioritize in order to address the social issues identified in the (United Nations) SDGs and the Japanese government's SDGs Implementation Guiding Principles, etc., while taking into account the business environment and the importance of addressing social issues, and are working to resolve these issues.

Key Social Challenges Identified for Priority Attention

Consumer Awareness and Money Management Programs

Main Activities
  • Financial Education at Universities
  • Grater Leeway for Discretion when Considering Requests for Delayed Payment
  • Protection of Card Users against Unauthorized Use of Cards
  • Encouraging Vigilance against Loan Fraud
  • Exchanging Information with Consumer Affairs Centers, etc.
SDGs Items
4 QUALITY EDUCATION 12 RESPONSIBLE CONSUMPTION AND PRODUCTION

Innovation

Main Activities
  • Improved Usability of Digital Channels
  • Harnessing the Potential of AI and Big Data to Analyze Data
  • Robotic Process Automation
SDGs Items
9 INDUSTRY,INNOVATION AND INFRASTRUCTURE

Promote Environment Conservation Activities

SDGs Items
12 RESPONSIBLE CONSUMPTION AND PRODUCTION 13 CLIMATE ACTION 15 LIFE ON LAND

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